Compass Consulting Associates: The Business System Lab for Operating-Level Teams: Operations Workshop (Day 2) Content Outline

Operations Workshop (Day 2) Content Outline

"Operations (the logic of the business) is about delivering the right products."

Strategy-Driven Operations Management

Strategic and Tactical Decisions
Current Directions in Operations Management
Emerging Competitive Battlegrounds

New Product/Service Design

DFM, DFD, and other Design-For Strategies
Quality Function Deployment (QFD)

Process Design - Key Considerations

Strategic Process Investment
Unique Challenges of Service Processes
Measuring Performance at the Process Level
The Balanced Scorecard Approach to Measurement

Strategic Process Improvement

Lean Philosophies
Six Sigma Philosophies and Tools (e.g., FMEA)
Re-engineering Processes
Value Analysis and Value Streams